At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed. 

Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a General Manager to join our team.

Location: North Acton, London, NW10 6NY

Salary: £41350 per annum

Working Pattern: 40 hours per week - Monday - Friday

Key Responsibilities

• Lead the day-to-day operation of a busy retail café/coffee shop.
• Oversee the lunchtime service of approximately 150 covers.
• Lead and support a small team of 3, working alongside them as a visible and hands-on manager.
• Manage the coffee shop and seating area, ensuring it is welcoming, well presented and ready for service.
• Deliver consistently high standards of coffee, food, service and customer experience.
• Coach and support the team, including maintaining strong barista and coffee service standards.
• Take a proactive approach to the operation, stepping in and supporting wherever needed.
• Manage stock, ordering, waste and day-to-day operational costs.
• Ensure food safety, health & safety and company standards are maintained.
• Look for opportunities to improve sales, service and the overall customer experience.

Our Ideal Candidate

• Previous experience as a Catering Manager, Retail Manager, Café Manager or similar hands-on operational role.
• Strong experience managing a busy café, coffee shop or retail catering operation.
• Barista training and good coffee knowledge are highly desirable.
• A hands-on manager who enjoys being present on the floor and working alongside the team.
• Experience leading, motivating and developing a small team.
• Customer-focused, energetic and proactive with a real passion for great service.
• Strong operational and commercial awareness.
• Comfortable coming from a medium to large organisation with high standards and a fast-paced environment.
• Organised, supportive and confident taking ownership of the operation.

What's in it for you?  

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.  

• Personal Development and Training opportunities 
• Life assurance scheme 
• Pension scheme 
• Holiday allowance 
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care 
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance 
• Family friendly support 
• Regular social events and communication with our leaders 
• A holiday purchase scheme 
• Volunteering days 
• Professional subscriptions 
• Recognition schemes and people awards 
• Long service awards 
• Access to some great high street discount vouchers 

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0311/48741001/52843958/SU #Vacherin

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!