About the job

Job summary

Do you have an understanding of Vehicle Testing, its schemes and processes?

Do you enjoy providing excellent customer experience within a service lead organisation?

Do you have an interest or experience in interpreting documentation, data, and information to make sound decisions?

If so, we'd love to hear from you!

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA:

Working for the Driver and Vehicle Standards Agency ,Civil Service Careers

Job description

We are looking for a Specialist Vehicle Standard Assessor in Vehicle Testing, to provide high quality, value for money testing services within the testing facilities network. We want you to assess the compliance of a variety of classes of vehicles against the statutory standards on behalf of the Secretary of State for Transport.

You will also provide technical support and guidance online, face to face and by telephone to Vehicle Standards Assessors, other Specialist Vehicle Standards Assessors, managers, team leaders and testing facilities.

We are looking for a self-motivated individual who can work independently and flexibly to provide high quality, value for money testing services within the national network. Assess the compliance of a variety of classes of vehicles against the statutory standards on behalf of the Secretary of State for Transport.

Your responsibilities will include, but aren't limited to:

1. Inspecting and assessing of all vehicle types and schemes to ensure they comply with legislation as a technical expert, providing advice and clarification for DVSA colleagues to support accurate decision making throughout the network.
2. Issuing and removing prohibition notices affecting the safe and continued use of vehicles presented for testing.
3. Contributing and sharing specialist knowledge as Subject Matter Expert on telephone and online forums.
4. Acting as a point of contact for testing facility providers on specialist tests, offering front line advice for queries and complaints, ensuring a high standard of service delivery.
5. Collaborating with the deployment team to deliver testing services at varying testing facilities as needed in line with contract.
6. Providing feedback to Testing Network Manager and Network Business Manager regarding any issues that impact on flexibility, quality or cost of service delivery.
7. Contributing to local DVSA business continuity plans.
8. Ensuring that DVSA's operating instructions, processes and testing policies are being followed are complied with by all parties.
9. Ensuring all locations comply with technical requirement changes as directed by legislation /H&S/ DVSA policy.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.

To be successful in this role you will need to have the following experience:

1. We are looking for an individual who can raise service standards and be willing to make decisions to improve customer experience, while contributing to the development and continual enhancement of services.
2. As a confident communicator, you will deliver the right messages to the customer in a professional and clear way. Excellent communication skills are pivotal to this role with the ability to provide guidance and effective recommendations, where your exceptional engagement and relationship building skills will enable you to influence and challenge.
3. We will look to you to provide expert knowledge of technical components and their operation, in sufficient depth be able to test the technical knowledge of others.
4. You are able to explain technical detail to colleagues in language and terms that are easily understood and accessible. We want you to always be looking for the next challenge and keeping yourself up to date with developments in the industry.
5. You have a vocational related qualification in Motor Vehicle Maintenance & Repair at level 3 or IMI ATA registration at diagnostic technician level or Engtech registration. Please note that an NVQ level 3 on its own will not be accepted as a qualification. This is only accepted as proof of experience.

Additional Information

There is a physical nature to the role, which will require climbing up into larger vehicles to inspect the inside. There is also a need to climb in and out of a pit to inspect the underside.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

This role is not suitable for hybrid working and will require the successful candidate to work solely from their designated workplace (one of the locations cited in the advert) or, when required for business reasons, from other offices/work locations/visiting stakeholders.

We will give you a fully insured and taxed lease car, which is for both work and personal use. Other running costs are also covered. You can also have up to two additional drivers use the vehicle.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Licences

Full UK Driving Licence is required for the role

Qualifications

Vocational Related Qualification (VRQ) in Motor Vehicle Maintenance & Repair at level 3, or IMI ATA registration at diagnostic technician level, or Engtech registration. (Please note, an NVQ alone is not acceptable)

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Making Effective Decisions
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• DVSA Technical Competency Framework (Knowledge of Vehicles & Vehicle Examination).
• DVSA Technical Competency Framework (Knowledge of Vehicles & Vehicle Examination).
• DVSA Technical Competency Framework (Knowledge of Vehicles & Vehicle Examination).

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.
• A fully insured and taxed lease car, which is for both work and personal use. Other running costs are also covered.You can also have up to two additional drivers use the vehicle.

Find out more about the benefits of working at DfT and its agencies (opens in a new window).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

• Experience - you will be asked to provide a CV (unlimited wordcount) and personal statement (750-word count). Please provide evidence of your Experience of the following:

1. Your experience and knowledge of Vehicle Testing; schemes and processes
2. Your experience of handling and resolving customer complaints in line with agency standards
3. Your experience of data analysis skills; able to interpret data and information to make sound decisions

The sift will take place from 09/11/2026

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours - Managing a Quality Service, Making Effective Decisions, Communicating and Influencing
• Technical - The Technical element for this role you will be assessed against the DVSA Technical Competency Framework (Knowledge of Vehicles & Vehicle Examination). Please view a copy of the competency framework https://files.smartsurvey.io/3/0/IB1TRPLZ/DVSA_Technical_Competency_Framework_July_2013.pdf
• Strengths

The interviews will take place from 30/11/2026

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change

Further information on the selection process

We will also hold a 6-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for.

During your application, you should indicate which location(s) you wish to be considered for and, if successful, you will be placed on an individual list of candidates for each location. Candidates will be held on that list and drawn from it in merit order. We advise you to carefully consider which locations you wish to be considered for. If you decline an offer for a location you have expressed a preference in or have expressed an interest in more than one location and accept an offer, you will be withdrawn from any lists you may be held on. We may also offer candidates a location that they have not expressed a preference for where we have the requirement to do so but this will again be done on the basis of your place in the overall merit order and, in this event, you will not be removed from the list if you decline.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you're deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All External applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour

Threats or acts of violence

Illegal activity or substance misuse

Sexually explicit material

Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It's not about judging your personality or lifestyle-it's about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail what's being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window)and theCivil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available.You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jamie Tink
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here