Senior E Commerce Operations Specialist

Your mission:

Would you like to join a newly created team in Riga?

The Senior E-Commerce Operations Specialist will coordinate the E-commerce operations team to support the back-end operations of Epson’s European e-commerce business.
This role will work closely with the Central E-commerce team to ensure smooth order processing, issue resolution, and continuous process improvement.

What you will do:

• Support and lead the daily activities of the eCommerce Operations team.
• Handle escalated operational and customer service issues.
• Monitor KPIs, operational performance and report to regional team.
• Coordinate with Finance, Logistics, Supply Chain and external partners.
• Oversee order processing, stock levels, payments and fraud prevention.
• Manage credit/debit notes, returns, claims and financial inquiries.
• Drive process improvements and support training and documentation.

What we ask for:

• Relevant Bachelor’s or Master’s degree, or equivalent experience to be able to work and interact at this level.
• Demonstrated ability to work independently and make informed decisions, under pressure, to provide solutions to non-standard problems.
• Excellent Microsoft Office skills (especially Excel, Outlook, Word) and SAP / SAP BI.
• Experience with eCommerce solutions, tools and processes.
• Experience in International sales transactions and reporting requirements.
• Experience in improving and implementing processes.
• Good written and spoken English for communication with colleagues across Europe.

What we offer:

Monthly salary 1800 EUR gross

Benefits: 

• Annual bonus.
• Hybrid working module (3+2).
• Health insurance.
• Eye care.
• Wellness/Recognition programs.
• Development programs.
• Employee Discount on Epson products.

Our heritage

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email [email protected]. A member of our team will be happy to assist you.