Specialist Revenue Assurance Officer - Quoting team 
Location: London, 1 London Bridge 
Salary: £28,860 per annum

Hours: full time 37.5hrs pw Mon Fri ( opportunity for Hybrid working following completion of training and upskilling)

Shifts: 8-4 or 10-6 rotational shifts 

Permanent contract 

We are looking for a Specialist Revenue Assurance Officer to join our Quoting team based at 1 London Bridge.  

Reporting to the Quoting Team Leader, the Revenue assurance Officer will be responsible for producing accurate quotes and ensuring all enquiries are responded to within the required turnaround times. They will ensure all agreements are issued promptly in readiness for patient admission and will follow up on logged enquiries within 48 hours to capture new business and understand missed opportunities.  

The Specialist Revenue Officer will contribute to the success of the wider quoting function by supporting patients with clear guidance throughout their financial journey. They will work collaboratively with the RSCC team, facility colleagues, consultants, medical secretaries, and other internal and external stakeholders to foster strong relationships and deliver a seamless, transparent, and patient‑focused experience. 

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in our Quotes Team, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives daily. 

What you'll do: 

• Produce accurate and timely self-pay and third‑party/co‑pay quotes, ensuring fast turnaround and excellent communication. 
• Prepare and issue all self-pay admission agreements ahead of patient admission. 
• Maintain strong knowledge of pricing tools and processes to create accurate standard and ad‑hoc quotes. 
• Track and follow up all enquiries to drive conversion, identify opportunities, and support business growth. 
• Build strong relationships with consultants and medical secretaries while meeting all RCSS self-pay quoting and conversion KPIs 

What you'll bring: 

• Very strong interpersonal skills and demonstrated ability to build relationships and partner with stakeholders up to senior management level. 
• Team player and ability to build effective working relationships 
• Working collaboratively (rather than competitively) with others to achieve a common goal. 
• Experience of presenting financial information to non-finance professionals 
• Ability to demonstrate high level of enthusiasm and a proactive attitude. 
• Demonstrated analytical skills and excellent computer/systems skills with demonstrated spreadsheet and database expertise 
• Demonstrative IT skills within MS office to include Excel 

Why HCA UK? 

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.  

By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Specialist Revenue Assurance Officer you'll be eligible for: 

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you ( Pro Rata) 
• Private Healthcare Insurance for treatment at our leading hospitals 
• Private pension contribution which increases with length of service 
• Season Ticket Loan and Cycle to Work scheme 
• Group Life Assurance from day one 
• Critical illness cover 
• Enhanced Maternity and Paternity pay 
• Corporate staff discount for all facilities including Maternity packages at The Portland 
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you 
• Discounts with over 800 major retailers 

Culture and values   

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. 

Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:   

• Unique and Individual: We recognise and value everyone as unique and individual  
• Kindness and compassion: We treat people with kindness and compassion  
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness  
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity  

Reasonable adjustments  

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.  

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