Power Platform & AI Consultant

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Buscamos un/a Power Platform & AI Consultant con experiencia en la gestión, gobierno y evolución de Microsoft Power Platform en entornos empresariales.

El rol estará enfocado en la administración de la plataforma, gestión de incidencias, gobierno, adopción de IA y detección de oportunidades de mejora para el cliente.

Who You Are

Requisitos principales

• Gobierno Power Platform: experiencia en gestión de entornos, políticas DLP, conectores, permisos, seguridad, control de activos y buenas prácticas de administración de la plataforma.
• Center of Excellence (CoE y PPAC): conocimiento o experiencia en CoE Starter Kit y administración en PPAC, monitorización de uso, reporting de adopción, revisión de riesgos y definición de procesos de gobierno.
• Gestión de incidencias: experiencia en seguimiento de incidencias, peticiones y cambios relacionados con aplicaciones, flujos, conectores, permisos o integraciones.
• Herramientas ITSM: familiaridad con ServiceNow, Jira Service Management, Azure DevOps, Remedy o herramientas similares de ticketing y soporte.
• Inteligencia Artificial y Copilot: conocimiento de Copilot Studio, Microsoft 365 Copilot, AI Builder y casos de uso de IA generativa aplicados a procesos de negocio.
• Mejora continua: capacidad para identificar ineficiencias, analizar incidencias recurrentes y proponer oportunidades de automatización, IA o mejora operativa para el cliente.
• Relación con cliente: experiencia en interlocución con usuarios, negocio, IT y equipos técnicos, participando en reuniones de seguimiento, toma de requerimientos y presentación de recomendaciones.
• Conocimiento técnico Power Platform: Desarrollos de Power Apps, Power Automate, Dataverse, Power BI, SharePoint, Teams, conectores y conceptos básicos de ALM.

Responsabilidades

• Gestionar y supervisar el uso de Microsoft Power Platform en entornos empresariales.
• Participar en la evolución del modelo de gobierno, CoE, políticas DLP, conectores, permisos y buenas prácticas.
• Dar seguimiento a incidencias, peticiones y cambios mediante herramientas ITSM como ServiceNow o similares.
• Analizar el uso de la plataforma, detectar riesgos, activos huérfanos, desviaciones o necesidades de optimización.
• Identificar oportunidades de mejora mediante automatización, Copilot, IA generativa y optimización de procesos.
• Actuar como punto de contacto con cliente, negocio, IT, seguridad y equipos técnicos.
• Preparar documentación, reportes de seguimiento, recomendaciones y propuestas de evolución.

Nice to have

• Desarrollo Power Platform: experiencia en creación o mantenimiento de Power Apps, Power Automate, Dataverse, Power BI o conectores personalizados.

• IA avanzada: conocimiento de Azure OpenAI, Azure AI Studio, arquitecturas RAG, integración de copilots con SharePoint, Dataverse, bases de conocimiento o sistemas ITSM.
• Gobierno avanzado: experiencia en implantación completa del CoE Starter Kit, auditoría de aplicaciones y flujos, gestión de capacidad, limpieza de activos huérfanos y modelos multi-entorno.
• Integraciones: conocimiento de APIs REST, Azure Functions, Logic Apps, Microsoft Graph, Power Pages o integración con ServiceNow.
• Certificaciones valoradas: PL900; PL100; PL200; PL300; PL400; PL600; AI900; AB900; AB730; AB100; AB730

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.