At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills & Competencies

• Strong customer orientation with a passion for delivering exceptional service and resolving client issues effectively
• Exceptional communication skills, both written and verbal, with the ability to interact in a professional and courteous manner
• Critical thinking and problem-solving abilities to manage inquiries, identify solutions, and escalate issues appropriately
• Proven experience in customer service or contact center environments (preferred but not required)
• Exposure to the financial industry, banking, or financial markets is essential, demonstrating familiarity with credit risk solutions and financial products
• Ability to collaborate effectively across teams, including Sales, Product Management, and Customer Service, fostering strong working relationships
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
   

Education

• Bachelor’s degree in Finance, Accounting, Business, Economics, Management, or a related field. Candidates with other majors will be considered if they demonstrate a strong interest in Client Service
   

Responsibilities

• Serve as the first point of contact for Moody’s customers, delivering superior customer service across a wide range of credit research and risk measurement products.
• Communicate with clients in a professional, accurate, and timely manner, ensuring customer satisfaction and maintaining Moody's reputation as a provider of choice for credit risk solutions.
• Identify sales opportunities and proactively up-sell products and services to support business growth.
• Provide constructive feedback on the client experience to internal teams to drive improvements in service and product offerings.
• Develop strong working relationships with colleagues across Customer Service, Sales, Product Management, and other departments to ensure seamless collaboration.
• Respond to client inquiries, resolve issues, and fulfill specific client requests efficiently.
• Identify product issues, triage them, and escalate to the appropriate team for resolution as needed.
• Facilitate interactions between Moody’s clients and Moody’s Ratings analysts or economists to address specialized client needs.
• Support new product launches and business initiatives by participating in training, marketing activities, and providing feedback to internal stakeholders.
   

About the Team
Join Moody’s dynamic and customer-focused team that supports the Credit Research & Risk Measurement suite of products. Our team is dedicated to delivering exceptional service, fostering strong client relationships, and driving innovative solutions in the financial industry. As part of this collaborative and fast-growing group, you will have opportunities to contribute to meaningful projects, develop professionally, and make an impact within a globally recognized organization.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.