At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills & Competencies

• Demonstrated interest in sales, account management, customer success, or customer service. Previous experience in a sales or client-facing environment is advantageous but not required
• Strong willingness to learn, adapt to change, and thrive in a fast-paced, dynamic environment
• Ability to manage assigned responsibilities with appropriate guidance while collaborating effectively within a team environment
• Excellent interpersonal, verbal, and written communication skills
• Strong aptitude for learning industry trends, sales methodologies, internal processes, and operational workflows
• Professional fluency in Japanese, with the ability to communicate effectively with customers through telephone, virtual, and in-person interactions
• English language proficiency required; business-level English is preferred
• Basic understanding of AI concepts (Generative AI tools and Agentic AI systems), with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency leveraging these technologies for research, analysis, or workflow optimization. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Currently enrolled in an undergraduate or postgraduate degree program at an accredited university

Responsibilities

• Support renewal sales, customer engagement, and account management activities for existing customers in Japan
• The successful candidate will work closely with the sales team and gain practical exposure to client relationship management, sales operations, and renewal processes under the guidance of experienced professionals
• Support the management of a portfolio of approximately 150 existing customer accounts, contributing to customer retention, satisfaction, and long-term relationship development
• Assist with renewal activities in accordance with company policies, commercial guidelines, and approval processes
• Support sales forecasting activities and pipeline management through the use of customer relationship management (CRM) tools
• Participate in sales calls, business reviews, customer meetings, and customer satisfaction initiatives
• Communicate with customers regarding sales and account-related matters under the guidance of senior team members
• Provide high-quality customer support through telephone, virtual, and face-to-face interactions
• Respond to customer inquiries in a timely, professional, and effective manner
• Collaborate closely with sales managers, account managers, and cross-functional stakeholders to support customer and business objectives
• Demonstrate Moody's values, professionalism, and commitment to customer excellence in all interactions
• Develop knowledge of sales operations, customer engagement strategies, industry best practices, and internal business processes

About the Team

The team is part of Moody's Global Sales organization and supports account management and renewal activities for existing customers across Japan. The team plays a key role in driving customer retention, enhancing customer engagement, and supporting sales operations. Support customer retention through proactive renewal management and responsive customer engagement. Contribute to accurate sales forecasting and the effective execution of commercial and operational processes.
Partner with sales teams and internal stakeholders to deliver an exceptional customer experience and expand awareness of Moody's products and solutions.
Foster strong customer relationships while supporting the achievement of regional sales objectives. By joining our team, you will gain hands-on experience in business-to-business (B2B) sales, account management, customer engagement, renewal operations, and sales processes within an international, client-focused environment serving the Japanese market.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the Securities Trading Policy on Moody’s Compliance Expo page

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.