Summary

-Responsible for the independent delivery of profound administrative services in a local and a global context. Ensure service levels are delivered in line with site requirements.

About the Role

Major accountabilities:

• General administrative support: takes care of general administrative tasks and maintains the administrative processes also in case of absence of the line manager/team members.
• Interaction: Informs, advises and supports the team and associates from outside the team on processes, guidelines and services that are specific to the department.
• Work processes in own area of responsibility: Supports optimization of current processes and/or introduction of new or modified processes.
• Handling of administrative projects tasks with clearly defined content and time limitations.
• Acts as a team member for administrative projects and manages the administrative part of special tasks.
• Supervisory tasks: Guarantees a smooth adjustment to the job of new employees in the own area of responsibility.
• Takes over supervising for colleagues in the administrative area (e.g. apprentices, new employees etc.) -Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

• Continuous improvement of processes and procedures -Planning of the office needs & management of contracts with all contractor

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