Portfolio Account Specialist - Immunology, Perth

Summary

Join our high-energy Immunology team in a newly created Portfolio Account Specialist role supporting our Dermatology indication across WA/SA, reporting to the National Sales Manager. We are looking for someone who leads with integrity, brings a growth mindset, is a smart risk-taker, and has a strong external/customer focus.

As a Portfolio Account Specialist, you will be a leading driver of customer interactions and sales performance. You are the face of our customer experience approach-building deep relationships that deliver value for customers and patients and driving sales growth in a compliant and ethical manner.

About the Role

Drive competitive sales growth

• Identify and prioritise high-potential customers and stakeholders (HCPs and influencers) using data and insights.
• Deliver strong sales performance through the orchestration of positive, customer-centric experiences.

Engage and build relationships

• Conduct value-based conversations (in-person and virtual) to understand customer challenges, decision drivers, pain points, and opportunities.
• Personalise and orchestrate engagement journeys using customer preferences, relevant content, and multiple channels.
• Build sustained, collaborative partnerships with HCPs on behalf of Novartis.
• Establish effective working relationships with key opinion leaders and medical influencers at territory level to improve the patient journey (right patient, right time).

Develop deep customer insights

• Gather insights into customer priorities and business needs.
• Translate customer feedback into actions that create additional value and exceed expectations.
• Use available data sources to create, prioritize, and adapt territory, account, and interaction plans.
• Share insights with internal stakeholders to inform content, campaigns, and engagement plans.

Deliver value to customers and patients

• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.
• Act as a trusted partner-listen to learn, deepen relationships, and create value-add solutions in a compliant and ethical manner.

Operate with integrity and compliance

• Demonstrate honesty, transparency, and respect in all interactions.
• Speak up and do the right thing when faced with ethical dilemmas, in line with the Novartis Code of Ethics and Values and Behaviours.
• Report technical complaints, adverse events, and special case scenarios within 24 hours of receipt.
• Manage distribution of marketing samples (where applicable).

About you (minimum requirements)

• Experience in healthcare/pharma sales or a related field.
• Established network with the target customer group (desirable).
• Specific product/therapy area knowledge (desirable).
• Demonstrated growth mindset, strong external focus, and the ability to take smart, informed risks.
• Proven commitment to integrity and compliant ways of working.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we'll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)