Your role:

Build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis. Your role will contribute to this by providing a complete shopping experience for our customers and being an ambassador of the brand.

Key accountabilities:

• Welcome the customers in the store, address their needs and answer their questions and concerns.

• Talk confidently to the customers about our products, values and history.

• Show your passion for the brand to every customer and convey what makes us unique.

• Be an environmental ambassador by leading on environmental initiatives and environmental storytelling, together with the Sales Associates and the environmental team.

• Check stock daily and restock when necessary.

• Create the best display for our products and maintain the store clean and tidy.

• Operate the cash register, as well as opening and closing it.

Pre-requisites:

In order to succeed in this role, it is expected that you will have:

• Excellent customer service and sales skills.

• Previous retail or related customer service experience.

• Language skills: native in Italian, fluent in English. Other languages are a plus.

• Enthusiasm and knowledge about our products.

• Working knowledge of computers; proficiency in Microsoft Word, Excel, and Outlook.

• Be an excellent communicator and have organizational skills.

• Strong linkage with the Patagonia business and mission statement.

Employee Conduct:

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Please make sure that your CV and cover letter are in English.