Account Manager - Front of House Services

Job Introduction

Rapport is looking for an experienced and inspiring Account Manager to lead a high-profile Front of House operation within a premium corporate environment. This is a senior operational leadership role responsible for delivering an exceptional workplace experience across a multi-service account.

The role combines strategic leadership, operational excellence, financial accountability and people development to ensure consistent high performance, innovation and outstanding client experience. You will lead a high-performing team across multiple service areas, ensuring seamless service integration, operational consistency and continuous improvement.

Type of contract

Full-time, Permanent

Hours

40 hours per week (Monday-Friday, shift rota basis between 8 AM and 5 PM)

Salary

£58,000 - £63,000

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
• Secure Your Future: Benefit from a contributory pension scheme
• Health Matters: Access wellness programmes, Employee Assistance Programme and digital GP services
• Thrive Personally & Professionally: Excellent learning and development opportunities
• Celebrate Excellence: Recognition through WOW Awards
• Give Back: One paid volunteering day each year to support a cause important to you

Key Responsibilities

• Lead the overall Front of House operation, ensuring exceptional, seamless and consistent service delivery across all areas
• Build strong relationships with clients, stakeholders and key partners, acting as a trusted operational lead
• Drive service excellence through KPI and SLA management, audits and continuous improvement initiatives
• Champion innovation and enhance the customer journey through feedback, insight and service optimisation
• Oversee financial performance including budgets, payroll, purchasing compliance and cost management
• Lead, inspire and develop management teams and ambassadors, creating a positive and high-performing culture
• Support recruitment, succession planning, training and engagement initiatives across the operation
• Maintain a visible, hands-on leadership presence whilst ensuring full compliance with Health & Safety, security and company procedures
• Support the delivery of events, activations and workplace experience initiatives
• Deliver regular reporting, business reviews and performance updates to clients and senior stakeholders

The Ideal Candidate Will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have strong operational and project management skills
• Ideally have leadership experience within luxury hospitality, premium airlines, workplace experience or corporate environments
• Be passionate about delivering exceptional guest service
• Be adaptable, proactive, organised and solutions-focused with a positive attitude
• Have excellent communication and stakeholder management skills
• Be confident building relationships with clients, VIPs and internal teams

About Us

Rapport Guest Services is a multi-award-winning company, delivering front and back of house guest services for leading organisations across the UK, Ireland and globally. As part of Compass Group UK & Ireland, we combine a people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful opportunities for individuals with additional needs.

Find out more about us and our values at
Rapport Guest Services

We aim to contact applicants within 5-7 working days. Due to the high volume of applications we receive, we recommend applying for the role that best matches your experience. Please also check your junk/spam folders for updates regarding your application.