Guest Services Host - Dublin

Job Introduction

We're looking for an experienced Guest Service Host to join our outstanding Rapport team in Dublin. Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global-alignment project while delivering an exceptional, hotel-inspired service experience to all key stakeholders.

You'll be joining a collaborative EMEA team of 24 and continuing to expand. Despite being spread across the region, the team works closely together and is eager to welcome a new member. In this role, you'll be a vital presence on-site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day-to-day challenges that arise.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; 8 AM to 5.30 PM, with flexibility for overtime as per business needs)

What will you get?

• Financial Freedom: Enjoy exclusive high-street discounts and wellbeing benefits just one click away with Unlock, our benefits platform!
• Transportation Benefits: We offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
• Secure Your Future: Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically.
• Health Matters: In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Working alongside the team to manage the switchboard at all times.
• Being involved in staff events from the social aspect to planning and implementing with the office leadership team.
• Booking and supporting all meetings and events, using our own booking and visitor management systems.
• Liaising with the catering team regarding all meeting hospitality.
• Supporting local office team with ad-hoc administrative duties.
• Supporting with access pass control and implementation.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, have at least one year of experience in a similar role within a fast-paced and dynamic establishment (e.g., five-star hotel or corporate environment).
• Be proactive, reliable, and flexible.
• Continuously learn and provide support to immediate and the wider teams.
• Adhere to company policies and procedures.
• Look for opportunities for improvement and enhancement of our services.
• Be effective communicator and team player.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.