Regional Front of House Operations Manager

Job Introduction

Are you ready to elevate your career with a company that sets the standard for exceptional corporate hospitality? If you have experience in hotels, airlines, or corporate hospitality and a passion for outstanding service, we want to hear from you!

We are seeking a confident and experienced Regional Front of House Operations Manager to lead and elevate our front of house services across Leeds, Manchester, Edinburgh and Glasgow.
This is a dynamic, hands-on leadership role suited to someone who thrives in a people-focused environment and leads by example. You will play a key role in ensuring a consistently high standard of service across all regional sites, while actively supporting your teams on the ground.

As Regional Front of House Operations Manager, you will be based in Leeds but oversee front of house operations across four office locations. While you will have regional responsibility, this is a desk-based role where you will regularly work alongside your teams at reception, providing support, guidance, and leadership in a fast-paced environment.

You will be responsible for driving service excellence, maintaining consistency across sites, and developing your teams to deliver a professional and welcoming workplace experience.

The successful candidate should be located in Leeds. However, the role includes travel to four additional offices approximately once per month.

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel." - Maya Angelou

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday - Friday; on a shift rota basis between 7 AM - 7 PM with flexibility as per business needs)

Salary: £40,000-£42,000 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Lead and manage front of house teams across multiple sites.
• Act as a visible, hands-on leader by supporting reception teams on the desk.
• Ensure a consistent, high-quality guest and employee experience across all locations.
• Coach, develop, and support team members to achieve their full potential.
• Oversee daily operations, standards, and performance across sites.
• Collaborate with internal stakeholders to continuously improve service delivery.
• Conduct regular site visits to maintain alignment and standards.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Proven experience managing people within a front of house, reception, or workplace environment.
• A natural leader who is approachable, proactive, and leads by example.
• Comfortable working operationally while also managing at a regional level.
• Strong communication and organisational skills.
• A passion for delivering exceptional customer and workplace experiences.
• Flexible and willing to travel between office locations.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.