About the role

The Transport Exceptions Specialistsupports the day-to-day management of parcel delivery operations across the EMEA network, helping to ensure shipments move efficiently, service levels are maintained, and operational issues are resolved in a timely manner.

The role acts as a key point of coordination between Distribution Centres (DCs), Customer Service teams, carriers and internal stakeholders, providing operational support, reporting and communication to help deliver consistent customer delivery experience.

Responsibilities

• Coordinate daily parcel operations across the EMEA network, ensuring delivery issues are identified, communicated and resolved promptly.
• Monitor carrier and delivery performance against agreed SLAs, supporting service recovery activities and continuous improvement initiatives.
• Build effective relationships with internal teams such as; Distribution Centres, Customer Service teams, Supply Chain stakeholders and External Carrier partners, through regular engagement.
• Maintain performance reporting and provide operational insights to support decision-making and business reviews.
• Support carrier, network and system changes, ensuring smooth implementation and clear stakeholder communication.
• Investigate operational issues, assist with root cause analysis and help drive corrective actions through continuous improvement actives.
• Participate in cross-functional meetings, projects and site visits to support operational excellence across the parcel network.
• Support Carrier tendering activities such as RFQs

 

How I make a difference in this role

You will contribute to a reliable and efficient parcel delivery operation by supporting daily transport activities, monitoring performance, resolving operational issues and maintaining strong relationships with internal teams and carrier partners. Through effective coordination, communication and attention to detail, ensuring our customers receive consistent delivery experience across the EMEA network.

 

 

 

Essential Skills & Experience

• Experience in transport, logistics, or supply chain operations.
• Proven ability to manage transport exceptions and make time-critical operational decisions.
• Strong stakeholder management and communication skills.
• Experience working with logistics service providers.
• Analytical and Continuous Improvement mindset.
• Familiarity with performance reporting and KPI management.
• Fluent German and English language skills, both written and spoken.
• Willingness to travel at least 25% as required for business needs.

Desirable Skills & Experience

• Experience in parcel or last-mile delivery environments.
• Experience in SAP / S4Hanna is advantageous.
• Exposure to transport management systems (TMS) or delivery promise tools.
• Experience working in an EMEA or multi-site environment.

Our Benefits

• Shopping card (Edenred)
• Travel allowance / Parking space
• Bike Leasing
• 30 days paid holidays
• Saving plans
• Pension scheme

 

We are RS

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customers’ challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better.

These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond. 

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