The Role…

At Soho House, the Duty Manager is responsible for ensuring site and daily operations are running smoothly, all departments are working cohesively, efficiently and safely and the members and guests’ expectations are met and orchestrating seamless communication across all departments.

Including day-to-day operations, the Duty Manager is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Every House Membership
• 50% off Food Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Day off on your birthday
• Up to 50% Staff Discount on Cowshed Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse House Tonic: Our Cookhouse House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”.
• Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People Development.
• Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
• Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.
• Aesthetic standards walk round of all members areas between at start of shift
• Maintenance of aesthetic standards throughout the shift, highlighting deficiencies to departmental managers to address
• Hand over from and to the previous or incoming Duty Manager at the beginning and end of each shift
• Review all arrivals/departures/stay over guests for the day for special requirements and other information
• Review daily snapshot for pertinent/actionable information from the previous day/shift
• Host and lead morning/evening management briefings, ensuring good attendance and relevant information is communicated
• First port of call for member issues when an issue needs to be escalated beyond the departmental manager
• Be present and assist in key members areas during peak service times – including but not limited to FB outlets, desks, room checks and accommodation

.

What we are looking for...

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously