資訊系統服務支援經理

Job Summary

• Manage the team to meet Group policy/regular & the rule of Audit
• As a Coordinator from team to team.
• Assist team members to improve their job skill (ex. Provide job experience to team member or setup OJT let team member learn from each other).
• Manage lots of production inquiries from users and Group.
• Manage production privilege IDs
• Review related Audit data or reports(ex. OneVault/OneCert/CTMS report/RPS report)

Strategy
• Develop key performance metrics and implement monitoring system to measure and report on status and security of regional infrastructure.
• Lead and provide technical and strategic direction to team members for delivering secure end-to-end infrastructure solutions
• Opportunity to take on unique challenges and collaborate with stakeholders and internal project teams -applying strategic thinking and guiding team members on optimal use cases across the different platform.

Business
• Review PID/Tandem operation log in OneVault / RPS
• Coordinate stakeholder to discuss the mass error to find the root cause / scope of influence / preventive measures.
• Review and discuss with developer for the Incident-to-Change cases to clarify the root cause and whether is caused by Change.
• Allocate human resource for Change/DR drill/specific supports for any PSS support needed.
• To Communicate and coordinate with team members to improve technical service and users' satisfaction.
• Making opportunity with team members to show their talents

Key Responsibilities

Processes
• Understand and articulate the existing features for all systems of Taiwan.
• Ensure adherence to all internal/regulatory policies & regulations
• To control human resource in order to production systems are statable everyday
• To discuss with stakeholders when there are financial issue/customer impacted and provide mass error report to CE if the number of impacted clients is over 100 clients.
• To take action and reply the email that need support from PSS.

People & Talent
• Lead through example and operate with the appropriate culture and values.
• Ability to work with cross functional teams across business and technology.
• Strong stakeholder management skills in handling wide ranging and group support teams across segments/product areas.

Risk Management
• Ensure data-confidentiality is maintained.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Governance
• Ensure compliance with relevant operational and people risk controls, and employment legislation
• Escalate any issues and risks, as appropriate so that they can be appropriately tracked and managed

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
• T&I / CPBB / CCIB / BB

Other Responsibilities
• Can be discussed and mutually agreed upon onboard.

Skills and Experience

• Desktop Power BI
• SQL
• Good Understanding on TANDEM platform
• Manage Risk
• Manage people

Qualifications

• Any technical skill certifications will be added advantage and additional merits.
• Fluent English skills preferable; TOEIC qualifications will carry additional merits.
• MS SQL skills is a must.
• Good teamwork collaboration.
• Good inter-personal and communication skill.
• Open to change and ability manage change of environments, situations, work styles.
• Confident in sharing knowledge or personal view and being transparent.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.