Job Summary

• Responsible in managing Fraud Prevention activities for Hong Kong Wealth & Retail Banking Clients with oversight on fraud prevention processes to ensure execution effectiveness with alignment to business strategy.
• Work with COO Fraud Risk and other stakeholders in Group and Country for smooth functioning of fraud risk management processes and activities with core focus to pivot using data analytics.
• Manage fraud risk, assisting businesses with implementing the "best in class" tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.
• Lead and provide oversight on regulatory and bureau data reporting

Key Responsibilities

Strategy
• Support and provide inputs to Head, Risk Operations for developing operational model and shaping strategic agenda for fraud risk management and implementing the strategic direction for the country.
• Work with stakeholders to design and implement the fraud risk strategy and infrastructure for the country for channels and products within WRB clients' segment.
• Manage fraud risk, assisting businesses with implementing the "best in class" tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

Business
• Ensure the fraud risk management framework is effectively embedded and communicated across WRB clients' segment.
• Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Develop effective fraud risk management strategies and timely deploy these strategies across products and channels.
• Ensure the cost budget in fraud risk management is based on robust capacity plans and is delivered through a rigorous cost management discipline.
• Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.
• Ensure country fraud risk management team achieves expense and loss budget and deliver team KPIs.
• Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country.
• Manage and provide oversight on accurate and timely regulatory and bureau data reporting

Processes
• Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country.
• Develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees

• Implement the Operational Risk Framework and monitor the operational risk metrics for the country to identify potential control weaknesses.
• Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
• Ensure effective recovery tracking process in place in the country.
• Follow rigorous expense management discipline and enhance capacity planning, forecasting and cost reporting processes.

People and Talent
• Support the identification, engagement, and retention of high quality FRM professionals at country level.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.

Qualifications

Key Experiences

• 15 years of Risk Management exposure within retail financial institution with focus on Fraud Prevention, Financial Crime Risk Compliance or Financial Surveillance
• Candidate with law enforcement experience preferred
• Proven track record in leading a team of subject matter expertise with exposure to change / transformation process
  Exposure with good understanding of Hong Kong credit bureaus and associated regulatory requirements will be an advantage

Certifications / Qualifications (only where mandatory)
• External certifications such as ACRM or equivalent will be an advantage
Languages
• Cantonese, English and Mandarin

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.