Job Summary

Please ensure you upload a resume in English as the interview process will be in English, as fluency in English is a requirement of the role.

• Client outreach for Know Your Customer (KYC) periodic reviews across FI and Corporate client segments
• Receive and escalate any new onboarding requests and support KYC requirements for time-sensitive transactions as required
• Support CET teams with document requests, escalations, and clarifications
• Handle time bound transactions when it is out of hours for CET for new onboarding or LEM requests
• Assist Client Managers with escalations on KYC requirements as per the policy standards
• Understand the KYC policy and procedures of the bank and apply it to the periodic KYC review process
• Assist with document translation and language capabilities where applicable for KYC documentation

Key Responsibilities

• Act as a service partner, work together with Relationship Managers, Client Managers, Product Sales, Operations, and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients

• Complete client outreach on a timely basis to maintain clients records up to date and prevent overdue cases

• Perform client outreach related to KYC documentation for all client segments allocated based on the regular review portfolio allocation

• Awareness and understanding of the regulatory framework, and the regulatory requirements and expectations relevant to the role remit.
• Comply with applicable Money Laundering Prevention Procedures and report suspicious activity to the Line Manager and Operational Risk team.
• Ensure adherence to Policies, Procedures, Processes, and DOIs
• Identify, report, and escalate deviations from policies, procedures, and obtain dispensation approval.
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework.

Qualifications

• Good background of KYC policies and regulations.
• Working knowledge of KYC for Financial Institutions with Correspondent Banking.
• Knowledge of Financial Crime Risks (AML, TF, Sanctions).
• An analytical and enquiring mind
• Good attitude and work well within team is essential.
• Strong verbal and written communication skills in English and Spanish (as applicable).
• Diligent, detail oriented, highly organized.
• ACAM certified (is preferred but not required)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.