CRM Campaign Specialist

🌟Join Superdrug Head Office- Make a Real Difference Every Day!🌟

📍Location:
🕒Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
💷Salary: Competitive

🎉Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

📅Here's the excitingbit... A day includes:

 
📝Key Responsibilities:

Manage the end-to-end delivery of multi-channel CRM campaigns using Adobe Campaign to design and build emails, push notifications and SMS 
Day to day production and delivery of communications including initial briefs, targeting and data selection, programming campaigns, and sharing results back with team Development and analysis of test and learn strategies to optimise communications effective  
Support CRM managers to become more effective in their CRM campaigns with a strong focus on understanding the customer content optimisation and highly targeted data for activating CRM campaigns 
Managing the scheduling and deployment of campaigns and member programmes across members and non-members 
Sees every interaction with the customer as an opportunity to brighten their day 
Discover new ways to work that put a smile on our customers and team members faces, making every shopping experience delightful 
Be 'The Best You' using positive language and behaviours with customers and team members 
Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our O+O platform  
Actively developing your ability to use AI effectively and think critically about outputs  
Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion  

What you'll need to succeed;

Ideally 2+ years of relevant CRM experience 
Significant and relevant experience of using Adobe Campaign is key to this role 
Familiar with SQL, HTML and Java Script 
Ability to organise, analyse and evaluate campaign metrics and translate these into useful insight 
Committed to join in, have some fun and celebrate everyone's hard work 
Builds great working relationships based on trust, respect and considers other's needs 
Regularly asks for feedback and uses it to improve and grow 
Breaks down problems into smaller, manageable steps for easier resolution 

💡Here's what's in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

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