At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Why join us

The Customer Service Center of Excellence Project Manager is responsible for supporting the overall vision of Customer Service within our organization by enabling the Customer Service teams to optimize their focus on ECE (Extraordinary Customer Experience).

This enablement comes in the form of providing hands-on support with new systems, tools and processes. They will contribute to the creation of, and implementation of SWI's, metrics, trainings, and tools.

This role will require a focus on Productivity and efficiency supporting the Customer Service team, our Internal and External customers.

Your main responsabilities

• Own and drive assigned projects from planning through implementation, ensuring milestones, deliverables and stakeholder expectations are effectively managed.
• Manage own workload effectively, prioritizing tasks and deadlines in a structured and autonomous manner.
• Drive continuous improvement initiatives with a solution-oriented mindset aligned with TEOA principles.
• Participation in testing and implementation of new systems/tools/enhancements, process and procedures
• Drive customer-related system implementation projects
• Create and maintain training programs for Customer Service teams, supporting the transition toward a more digital working environment. 
• Support the implementation, maintenance and tracking of competency assessments.
• Create, implement and maintain standard work documents for Customer Service processes.
• Run and analyze monthly reports to support data cleansing activities in Salesforce and SAP.
• Maintain customer account data to ensure data accuracy and process compliance.
• Maintain and track KPI-related data as defined by the CoE Regional Manager, ensuring timely and accurate reporting.
• Ability to build and leverage cross functional relationships to promote collaboration and adoption of best practices.

Your ideal background

• Understanding of Customer Service role
• Proficiency in SAP - Key user qualification ideal.
• Proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, etc.)
• Strong analytical skills.
• Adaptable people skills and high levels of emotional intelligence.
• Confidence and proven ability to work with people at all levels of the organization.
• Fluent English, written and spoken.
• Technical writing skills would be an advantage
• Experience in Salesforce, SAP, reporting through platform would be appreciated Ability to communicate competently and clearly 

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Employee Stock Purchase Program
•    Community Outreach Programs / Charity Events
•    Employee Resource Group

 

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.