At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

The SmartSolve Administrator is responsible for supporting users of SmartSolve eQMS system within TE Medical. This role will work closely with the Global Software Compliance Team. This person will support cross-site activities, drive best practice adoption, and project rollouts.

Responsibilities:

• Resolves TEIS Helpdesk tickets in line with business Service Level Agreement timelines while providing exceptional customer service
• Provides training to users on best practices in eQMS / PLM system as needed using self-generated training materials.
• Troubleshoots eQMS Technical Issues and escalates issues to Module SMEs, Software owner, software vendor ticket system, and QMS Leads as appropriate.
• Contributes to eQMS System integration and harmonization activities for new sites and businesses as acquired.
• Applies sound, systematic problem-solving methodologies in identifying, prioritizing, and resolving issues.
• Takes part in Global Compliance projects defined by the Global Software Compliance team.
• Recommends and implements changes/enhancements to eQMS software to address repetitive issues and process improvements.
• Ability to work flex work hours as needed to support global sites across time-zones
• Reporting directly to the Global Sr Quality Systems Engineer. (May change at the company's sole discretion.)
• Other duties as assigned.

Candidate Desired Profile:

• Minimum of 2 years' related experience working at a progressively responsible level.
• Well organized with a strong ability to prioritize tasks and works on own initiative through independent judgement and is effective with minimal supervision.
• Good written and verbal communication skills.
• Working knowledge of IT ticket systems and software concepts, including SaaS, preferred.
• Working knowledge of quality systems, ISO 13485:2016 preferred.
• Fluent in English. Spanish fluency is an advantage.

What your background should look like

Generally requires Bachelors degree in appropriate field or local equivalent.

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Employee Stock Purchase Program
•    Community Outreach Programs / Charity Events
•    Employee Resource Group

 

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.