Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

This role supports our Lab Automation group in China, with headquarters in Burlington, Ontario. Our team designs, manufactures, and installs robotic solutions, accelerating drug discovery, synthetic biology research, and clinical testing for major pharmaceutical and biotechnology customers. Learn more about Laboratory Automation on our website Lab Automation Solutions | Thermo Fisher Scientific - US

How you will make an impact:

As a Field Application Specialist, you play an important role in the implementation of custom automated laboratory projects. This will be achieved through applying Thermo Fisher Scientific’s Momentum™ Automation Workflow software and will include testing & problem solving of automated robotic systems integrated with specialized instrumentation to defined specifications. Understanding the customer’s scientific workflows will enable you to optimize processes for efficiency and consistent high-quality results.

What you will contribute:

Team Collaboration

Collaborate with multi-functional project teams that include the end customer, Application Scientists, Project Managers, Integrators, Designers, and Software Developers to plan and develop ETO solutions

Optimize the customers' workflows for throughput while delivering reliable results

Lead discussions as the domain expert and provide customers with system introduction-level training

Share feedback with internal teams to help drive and implement continuous improvements

Key Responsibilities

Translate customer scientific requirements to develop, implement, and validate automated workflows using our scheduling software integrated with a wide array of diagnostic laboratory instruments.

Serve as the technical lead in defining data-handling requirements and configuring systems to interact with the customer’s Lab Information Management System (LIMS) as needed.

Tech and optimize robot/mover motion and workflows for efficiency and reliability

Conduct robust testing strategies to ensure customer satisfaction and successfully achieve site acceptance test (SAT) approval

Ensure systems are integrated according to best practices and defined standard operating procedures

How will you get there?

Education:

Bachelor’s degree in science (Biology, Chemistry, Computer), Engineering, or related field

Good command of English, with CET-4 or above

Experience:

5 years of relevant industry experience

3 years in a role directly collaborating with customers in a professional environment

Hands-on experience using liquid handler and related instrumentation

Experience in Pharma or Biotech industries working with laboratory instrumentation considered an asset

Knowledge & Skills:

High proficiency in software problem-solving techniques and ability to troubleshoot electro-mechanical devices

Strong analytical skills to identify and address appropriate solutions to complex requirements

Proficiency with programming languages (C++, Python, or other) is desirable

Familiarity with IQ/OQ validation or GxP requirements is considered an asset

Solid understanding of software and computer communications

Demonstrated ability to lead, influence and collaborate with customers and various team functions

Strong organization, planning and time leadership skills

Other Requirements:

Ability to travel approximately 25%–75% of the time based on project and customer needs