As an Assistant Store Manager, you'll play a key role in bringing our values to life and creating a culture where colleagues thrive and customers receive exceptional service.

Working alongside the Store Manager, you'll lead, coach and inspire your team, helping them deliver retail excellence every day. You'll support the success of the store by putting the customer at the heart of every decision, creating memorable experiences that make a real difference.

You'll help build a motivated, engaged and high-performing team, encouraging colleagues to enjoy what they do while developing their skills and achieving their full potential.

Who we are

We're the UK's fastest broadband network, the nation's best-loved mobile brand, and one of the country's biggest companies.

At Virgin Media O2, we're powered by talented, diverse teams who challenge convention, champion customers and push boundaries every day. Together, we're delivering more choice, better value and brilliant experiences for millions of people across the UK.

Together, we are Virgin Media O2, and we can't wait to see what you'll bring to the team.

Accessible, Inclusive and Equitable for All

At Virgin Media O2, we're committed to creating an inclusive workplace where everyone can be themselves and reach their full potential.

As an equal opportunities' employer, we're actively working to remove barriers and reduce bias throughout our recruitment process and beyond. Inclusion is built into everything we do, from the policies we create to the relationships we nurture.

We're committed to supporting you throughout your application journey and encourage you to let us know if there's anything we can do to help.

The must haves

• Working in a fast-paced environment, not necessarily within retail.
• Supporting the Store Manager develop teams.
• Customer service experience.
• Following processes and procedures with attention to detail.
• Working towards targets.

The other stuff we are looking for

• Strong communication and listening skills.
• The ability to adapt quickly to changing business needs.
• Confidence using systems and following established processes.
• Experience working within key compliance frameworks, including Health & Safety, cash handling, FCA requirements, security, stock management, refunds and discounts.

What's in it for you

At Virgin Media O2, we believe great people deserve great rewards. That's why we offer a fantastic benefits package designed to support your health, wellbeing, finances and life outside of work.

Our benefits include Bupa healthcare, wellbeing support, life cover, a pension, generous holiday allowance, and even your birthday off.

You'll also enjoy access to:

• Discounts on Virgin Media O2 broadband, TV and mobile services.
• Cycle to Work schemes.
• Dental insurance and neurodiversity assessments.
• The Virgin Family platform and O2 Priority, giving you exclusive offers, experiences and perks.

Plus, you'll be part of a business that champions inclusion, invests in its people and provides opportunities to learn, grow and build a rewarding career.

Next steps

If Virgin Media O2 feels like a place where you can belong, we'd love to hear your story.

Once you've submitted your application, and if you're successful, the next stage is likely to include a telephone conversation followed by an interview.

During your application, we'll ask whether you need any adjustments to support you through the recruitment process. Simply let us know, and we'll be happy to discuss how we can help.

Thank you for considering a career with Virgin Media O2. We look forward to learning more about you.

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