DTC Payments Analyst - Financial Solutions

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

Warner Bros. Discovery (WBD) is seeking a data-driven Payments Analyst to join the Payments – Financial Solutions team. This role focuses on leveraging data analytics to optimize payment performance, improve transaction success rates, and enhance overall operational efficiency across all WBD properties, including Max, Discovery+, Harry Potter Studio Tours, and DC Universe Infinite.

What’s in it for you

• Contract of employment

• Hybrid work model

• Benefits package: private medical care, life and accident insurance, MyBenefit cafeteria platform, sports card, social fund, retirement pension plan, Employee Referral Program

• Free access to the HBO Max platform

• Work-life balance initiatives: well-being platform, yoga, massages, educational webinars, Employee Support Program, film screenings organized by employees in the office cinema

• Training and development: training platform, co-financing of English lessons, Employee Resource Groups, Engagement Club – the opportunity to develop your interests in thematic employee groups, online meetings with experts

• CSR activities: volunteering, ecological and social initiatives

• Access to parking spaces

Your Role Accountabilities

Transaction Data Analysis & Insights:

• Analyze high-volume transactional datasets to identify trends, patterns, and anomalies impacting payment performance.

• Partner with Payments teams to define and track key performance indicators (KPIs) such as authorization rates, decline rates, and conversion metrics.

• Perform root cause analysis on transaction declines and payment processing issues.

• Deliver data-driven insights to improve payment acceptance rates and reduce customer friction at time of payment.

• Ensure data accuracy and resolve discrepancies affecting reporting and analysis.

Data Automation & BI Development:

• Build and optimize SQL queries to extract and analyze payment data efficiently.

• Support development of dashboards and visualizations using BI tools (Power BI, Tableau, or Qlik) to monitor payment performance.

• Standardize metrics, data tables, and reporting logic across teams.

• Reduce manual reporting by implementing automated and scalable data solutions.

​Reporting & Strategic Support

• Deliver recurring and ad-hoc reports on payment performance and operational metrics.

• Provide insights and recommendations to optimize payment strategies and user experience.

• Support leadership with data analysis for strategic initiatives and performance tracking.

• Contribute to continuous improvement of data processes and reporting frameworks.

• Delivering consistent data and reports to key stakeholders to keep them informed with the performance of payments for their line of business.

Cross-Functional Analysis & Issue Resolution

• Collaborate with Product and Engineering teams to investigate payment processing issues and system behaviors.

• Translate complex datasets into clear, actionable insights for both technical and non-technical stakeholders.

• Identify inefficiencies or gaps in payment flows and recommend improvements.

• Support data-driven evaluation of new payment features, tools, and integrations.

Qualifications and Experience

Work Experience

• 1+ years of experience in payment analytics, financial data analysis, or transactional data analysis.

• Experience working with payment processors and large datasets.

Education, Professional Training, Technical Training or Certification

• Bachelor’s degree in Analytics, Computer Science, Finance, Business, or related field.achelor’s degree in finance, Business, Analytics or other similar discipline or comparable business experience

Knowledge/Skills

• General understanding of Card Payments, billing, tax, and reporting systems.

• Strong SQL skills for querying and analyzing large datasets.

• Experience with BI tools such as Power BI, Tableau, or Qlik.

• Ability to identify trends, patterns, and anomalies in transactional data.

• Familiarity with payment metrics (authorization rates, declines, conversions).

• Good analytical skills displaying the ability to tell a story with data.

• Excellent communication and collaboration skills with the ability to work across various departments and stakeholders.

• Familiarity with payment industry regulations is a plus.

#LI-Hybrid

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.