Description

The Company

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential.

The Business

The Market and Client Insights (MCI) team partners with stakeholders across WTW to deliver actionable, decision‑ready intelligence that supports growth, strategy and client engagement, increasingly leveraging AI and automation. Our mission is to provide research and insights regarding markets, clients, prospects, industries and competitors to drive revenue growth through more effective sales, marketing and innovation.

The Role

This role acts as the bridge between MCI’s business priorities and research solutions, leveraging emerging technology capabilities. The role translates stakeholder needs into insights, using AI-enabled insight solutions and other tools and deliverables.

Ideal profile: Someone who combines strong business/stakeholder acumen with some hands-on AI usage, has a track record of turning business questions into impactful strategic insights and can operate proactively and independently from concept to delivery. Initial line management experience would be an asset.

Research delivery and project management

• Lead the delivery of insight and research projects, turning varied data sources into actionable business intelligence.
• Partner with MCI colleagues and stakeholders to define and deliver research priorities aligned to business objectives.
• Manage multiple projects at once, keeping priorities, milestones and outcomes on track.

Insight generation

• Use research platforms, data sources and analytical techniques to uncover insights for decision-makers.
• Synthesize complex information and data into clear, compelling recommendations.
• Apply analytics, visualization and reporting techniques to strengthen storytelling.
• Maintain high standards of quality, accuracy and timeliness across all deliverables.
• Use AI, automation and emerging tools in day-to-day research to improve efficiency, scale and impact.
• Contribute ideas for improving research workflows and share good practice with the team.

Team support and development

• Coach and support junior colleagues, encouraging research quality and continuous learning.
• Contribute to a collaborative, high-performing team culture across locations and functions.
• Review work to help ensure consistent delivery standards.

Qualifications

The Requirements

• University degree in a relevant discipline; marketing, statistics, economics, finance, analytics or a related field preferred.
• Around 3–5 years of experience in a business, market or competitive research role, using a range of research tools, techniques and data sources.
• Advanced English, with strong written and spoken communication skills.
• Practical experience using AI tools (for example generative AI assistants) in research or analysis; you do not need to be a technical specialist.
• Strong analytical thinking, proactive problem-solving and the ability to manage your own workload.

• Initial line management experience is an asset.

  Desirable

• Experience in in-house research teams, captive/KPO firms or third-party research agencies serving B2B clients.
• Knowledge of the insurance industry and its dynamics.
• Familiarity with sectors such as Oil and Gas, Construction, Aerospace and Marine, and with areas such as Talent & Rewards, Human Capital & Benefits, and Risk & Broking.

Equal Opportunity Employer