Description

Principal Accountabilities

Project and Business Management
• Own and coordinate multiple business initiatives and projects from planning through implementation and closure.
• Develop and maintain integrated project plans, milestones, action logs, dependencies, risks and governance updates.
• Coordinate recurring business processes, client-planning activities, meetings, special initiatives and Client Advocacy priorities across functions and locations.
• Proactively identify delivery issues, determine practical next steps, secure stakeholder commitment and escalate material risks with clear recommendations.
• Drive open actions to closure, challenge delays constructively and ensure work is completed to agreed timelines.
• Prepare concise project updates, decision papers, presentations, planning materials and leadership communications.

Data, Financial and Analytical Support
• Coordinate monthly RAFT activity by gathering information, validating data, tracking completion and supporting timely reporting.
• Support the monthly accounts receivable process by reviewing balances, identifying outstanding items, preparing reports and coordinating follow-up with appropriate stakeholders.
• Gather, reconcile and connect information from multiple systems and data sources to support planning and operational decisions.
• Lead initial investigation of financial, account and business queries, identify root causes and engage the appropriate subject-matter experts.
• Maintain trackers, dashboards, reports and management information used to monitor activity, trends, service metrics and deliverables.
• Review data for accuracy, consistency and completeness; investigate discrepancies, control gaps and data-quality issues, and coordinate corrective action.
• Use advanced Excel capability to analyse complex data and translate findings into clear insights, options and recommendations.

Stakeholder and Process Leadership
• Act as the central coordination point for assigned initiatives, ensuring clear ownership, communication and follow-through.
• Partner with Client Advocacy colleagues, Finance/GFA and cross-functional teams to collect information, clarify requirements and progress shared priorities.
• Engage senior stakeholders confidently, ask informed questions and influence outcomes without direct authority.
• Build effective cross-functional relationships and establish disciplined, sustainable ways of working.
• Identify opportunities to improve reporting, controls, workflows and operational processes, and support implementation of agreed improvements.
• Support effective use of business systems, including NOVA where available, to strengthen reporting, data management and operational delivery.
• Handle sensitive business and client information with discretion and in accordance with WTW policies, controls and risk-management requirements.

Qualifications

Essential
• Substantial experience in project management, programme coordination, business operations, operational reporting or a comparable professional-services environment.
• Demonstrated ability to independently lead complex activities involving multiple stakeholders, priorities and dependencies.
• Strong analytical and numerical capability, including advanced working knowledge of Microsoft Excel and proficiency across Microsoft Office applications.
• Experience managing recurring financial or operational processes, including account, receivables, activity or management reporting.
• Experience investigating ambiguous business issues, connecting information across sources and recommending practical action.
• Excellent organisation, planning, written and verbal communication, and stakeholder-management skills.
• Sound business judgement, strong attention to detail and a consistent record of delivering accurately with limited supervision.
• Ability to prioritise competing responsibilities, meet recurring deadlines and adapt to changing business needs.
• Confidence communicating with senior stakeholders and influencing cross-functional teams while maintaining professionalism and confidentiality.

Preferred
• Bachelor's degree in business, finance, analytics, operations or a related discipline.
• Experience within WTW or a similar insurance, broking, consulting or professional-services organisation.
• Knowledge of WTW business processes, terminology and organisational structure.
• Experience with NOVA, data-management platforms, dashboards or comparable business systems.
• Experience preparing reports, presentations and recommendations for senior leadership.
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WTW is an Equal Opportunity Employer