Description

The Role

• Execute the pre-placement, placement and post-placement activities on behalf of onshore team in the Asia Pacific region, following agreed processes, tools and templates.

• Core delivery will include:

  • Initiating the renewal activity 90/120 days prior to expiry of clients’ Health & Benefits plans

  • Approach insurance carriers/vendors for required information and undertake data (financial, membership, invoices) processing and analysis to prepare pre-renewal reports, using agreed upon tools, standards and techniques

  • Prepare Quote Slips and distribute bid requests (RFP) to target carriers/vendors 

  • Collect, summarize and analyze proposal findings

  • Support the production of renewal report / prepare placement / renewal deliverables for clients 

  • Manage queries/requests from the carriers/vendors/clients or internal colleagues and escalate them when required

  • Follow up with clients on renewal documentation and census data

  • Liase with Data/Billing and Invoicing Team to validate and clean benefits enrolment and eligibility data and ensure correctness of carrier/vendor invoice

  • Follow regulatory procedure as defined by originating country 

  • Peer review team members’ work prior to delivery to clients. 

     

• In addition to this, you will:

  • Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market.

  • Receive training from experienced consultants. 

  • Comply with internal excellence and compliance requirements.

  • Participate in continuous improvement activities to build stakeholders’ confidence.

Qualifications

The Requirement

Must be a bachelor's degree

Skills: 

• Excellent written and verbal communication skills in English 

• Strong client service orientation and ability to respond to multiple stake holders effectively and in a timely manner 

• Ability to work on multiple tasks in a fast-paced environment while adhering to strict deadlines is a must 

• Flexibility and proven ability to identify and resolve complex issues 

• Well organized and detail oriented 

• Highly developed critical thinking and analytical skills 

• Excellent interpersonal skills and a collaborative working style 

• Self-starter attitude and ability to establish priorities, work independently and with limited supervision 

• Ability to ask the right questions and seek help where appropriate 

• Take accountability for quality and on-time delivery of own work and involving other team members when appropriate 

• Ability to review and check data against subject domain knowledge (e.g., Health and Benefits plans) and understand the data’s applicability/accuracy for the designated purpose  

• Excellent Microsoft Office skills, particularly in Excel and PowerPoint 

• Bachelor’s degree preferred 

  

Experience:  

• 2+ years’ experience working with Health and Benefits plans, ideally gained in a benefit consulting/brokerage firm or health underwriting/actuarial function of an insurance company 

 

WTW is an equal opportunity employer.