Discussing mental health in the workplace: listening skills and open communication

Katrina Rew, Executive Assistant to MD HROD at EBRD, spoke to myGwork about the importance of actively discussing mental health in the workplace, and what changes should be made to allow easy communication within these discussions.

Please introduce yourself and your role within your organization.

Hi, my name is Katrina Rew and my role at the EBRD is Executive Assistant to MD HROD. I also support the Principal, Diversity and Inclusion. I am both a trained mental health and grief first aider. In my spare time I am a Search Technician and First Responder for Essex Search and Rescue helping look for missing vulnerable people.

Tell us why you think it’s important that a workplace takes an active role in discussing mental health and offer some tips on how to do this.

It can still be a taboo subject and it is important to normalise these conversations in the workplace. Our recently set up network of mental health first aiders has given staff at EBRD another avenue to talk too outside of the normal channels, such as EAP and their line managers.

What would you like to change in the workplace to make it easier to discuss mental health?

To develop greater listening skills, making training mandatory for manager’s on having these conversations and developing these skills. Continuing to see leaders talk openly about mental health.

Does an organization’s approach to mental health change the likelihood of you wanting to work there?

Yes it would for me, I would value working for an organization where you can be open about your mental health as with other issues that may arise during working life.

How important do you think work-life balance is when it comes to mental health?

Extremely important, you cant have good metal health without a good balance, everyone needs to take that down time to be effective at work.

Do you think it’s still seen as “taboo” to discuss mental health in the workplace? If so, why?

It can be. In our society mental health was never talked about and lack of understanding and education was a barrier. This is definitely improving but I think there is still some way to go.

What does taking care of your mental health look like for you?

Walking, laughing, gardening, annoying my sister, playing with my animals and being silly. Things that make me happy.

Tell us about a time you’ve been scared to ask for help and give advice for taking that first step.

Taking the first step is always scary, but it is important to try – what is the worst that can happen? Most people will want to help you and may even have experienced something themselves.