Customer Success Management 101: The basics and the non-basics of managing B2B relationships in today’s competitive environment in technology
Join us when Bartu Zengin, an emerging Customer Success Manager with 5 years of background managing B2B relationships at small and large technology startups around the globe.
Topics covered:
-Hearing vs Listening: The pathway to truly understanding your customers.
-Promptness, even when you don’t have the solution.
-Emotional Intelligence.
-Transparency.
-Collaboration.
-Never communicate a topic you’re unsure of.
-Growth.
-Delivery.
-Setting boundaries.
60 mins (+15 mins Q&A)
About myGwork:
myGwork is the global LGBTQ+ business community. We offer a safe space for people to connect with inclusive professionals, find jobs, attend events, and catch up on the latest LGBTQ+ news.
Image credit: Canva
