Caring Out Loud at L&C Mortages

Trigger warning: Discussions around caregiving

At L&C, we know that many of our colleagues balance their careers with the responsibility of caring for others. This may be as a primary or secondary caregiver for a child, partner, parent, relative to name a few. Care looks different for everyone, and we want to create a culture where every colleague feels supported, understood and able to thrive both at work and at home.

What is Caring Out Loud?

The Caring Out Loud project came from our We Belong DE&I group and shares our commitment to recognising, valuing and celebrating the role of caregivers within L&C.

It’s about making the invisible visible, bringing everyday caring responsibilities into the open so colleagues feel safe to share what’s on their plate, and supported to balance both work and home.

At its heart, Caring Out Loud means:

• Normalising conversations about caregiving responsibilities.

• Sharing stories from colleagues across L&C who combine work with caring for someone in their lives.

• Encouraging openness, so it feels completely okay to say, “I’m heading out to the school play,” “I need to make a medical appointment,” or “I’m supporting a family member”

• Promoting flexible working (where possible) so colleagues can balance personal commitments without guilt, worry or stigma.

Why It Matters

• Nearly all of us will care for someone at some point - caregiving is universal.

• “Caring out loud,” can build trust, belonging and empathy across out workplace and by understanding more about one another we can offer additional support where needed.

How We Support You

Caring Out Loud brings together a range of support designed to help colleagues balance both worlds:

Flexible Working

We’ll work with you to explore flexible options that support your caring responsibilities, while balancing the needs of the business.

EAP and wellbeing support

Our EAP offers telephone, online and mobile phone app support with access 24/7 365 days a week. The support is completely confidential and is there to support you with any challenge life throws at you. EAP support includes, but is not exhaustive to:

Access to experts for in the moment support, including:

• Day-to-day information services, Counselling helpline

• Plus, an integrated app and digital wellbeing, Legal support, medical helpline

Storytelling & Peer Connection

We’ll be sharing real stories from colleagues across L&C who are balancing work and care - because hearing “me too” can make all the difference. You’re not alone.

Manager Support

Your managers will be your first line of support, so caregiving is considered and understood during conversations around workload, flexibility and support - Alongside the business needs.

Our Commitment

At L&C, no one should feel they have to hide that they are a caregiver.

By Caring Out Loud, we create a workplace where people can belong, balance and be themselves without apology, fear or pressure. This is the start of building an even more compassionate, human and inclusive culture. And it’s something we can only do together.